Customer Service Training
At skypeople our training team have amassed over 700 years of customer service experience within the aviation sector. We have experts who have managed and lead world class customer service teams and front line team members. We love to design and develop delightful customer culture that engages teams and adds value to the customer journey whilst creating a great place to work.
We design bespoke solutions for your teams to support your business objectives. We will engage your teams to ensure they understand exactly where they contribute to the business, to allow them to feel how important they are to your success.
We can offer:
- Creating Rapport
- Performance management solutions and training
- Leadership and management at all levels
- Sales through service
- VVIP, VIP & CIP service
- Service design and delivery
- Business engagement
- Feedback and coaching
- Conflict resolution
- Time management and prioritisation
- Presentation skills
- Meeting management
- Project management
We can also deliver the following apprenticeship standards, this list is not exhaustive...
Learning and Development Practitioner - Level 3
Hospitality Manager - Level 4
Aviation Operations Manager - Level 4
Team Leader/Supervisor - Level 3
Customer Service Specialist - Level 3
Customer Service Practitioner - Level 2
Remember if you have an Apprentice Levy pot, it needs spending soon.